For more information on how to manage your support request in MySeequent, please review the common questions below.
Who can create a new Support request?
If you are a user of our software, you can create a support request for any technical/product issues you might have to help you get the best out of your Seequent software
Why can’t I see the Support Request I’m looking for in MySeequent?
Your business email address that you use for your Seequent ID is your unique identifier therefore any support request that you submitted using a different e-mail address will possibly not show. Please submit a new request for our support team to combine support items sitting across multiple e-mail addresses.
Is there a cost to a support request?
You, as our valued customer with a current subscription or support and maintenance can submit a support request free of charge whenever you need assistance
Can I create a support request on behalf of someone else?
When you submit a support request via MySeequent it will automatically be linked to your unique Seequent ID. If you submit a request on behalf of someone else, they will not be able to view or manage that request. If a user is unable to access MySeequent, please reach out to your local support team.